Effective Date: 2 October 2025
Organisation: United By Life (NPO)
Contact Email: info@unitedbylife.co.za
1. Introduction
United By Life (“we”, “our”, or “us”) is committed to protecting the privacy and security of all personal information entrusted to us. This Privacy Policy outlines how we collect, use, store, and protect personal data in line with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.
By engaging with United By Life, you consent to the practices described in this policy.
2. Information We Collect
We may collect and process the following personal information:
Identity Information: name, surname, date of birth, ID number (if required).
Contact Information: phone number, email address, postal or physical address.
Donation Information: banking or payment details (processed securely by our payment providers), donation history, and preferences.
Volunteer or Member Information: skills, availability, emergency contacts, and relevant background information where necessary.
Website Usage Data: IP address, browser type, device information, and cookies for improving our website functionality.
3. How We Use Personal Information
We use your personal information for the following purposes:
To process donations and issue donation receipts.
To communicate with donors, volunteers, partners, and beneficiaries.
To manage memberships, events, and volunteer programmes.
To comply with legal, financial, and tax obligations.
To improve our services, programmes, and website experience.
To share updates about our initiatives, projects, and impact (only if you have opted in).
4. Legal Basis for Processing
We process personal information based on one or more of the following legal grounds:
Consent: where you have agreed to the processing of your personal information.
Contractual Necessity: to fulfil obligations related to donations, volunteering, or partnership agreements.
Legal Obligation: to comply with South African law and statutory reporting requirements.
Legitimate Interest: to operate and improve our NPO in a manner that benefits our mission and stakeholders.
5. Information Sharing
We do not sell, rent, or trade personal information. We may share personal data only in the following situations:
With trusted service providers (such as payment processors or IT providers) who assist us in running our operations.
Where legally required, with regulators, auditors, or law enforcement authorities.
With partners or collaborators, but only where necessary and in line with confidentiality and data protection agreements.
6. Data Storage & Security
We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, and destruction.
Personal information is stored securely on protected systems, and access is restricted to authorised staff and volunteers who require it for their duties.
7. Data Retention
We will only keep personal information for as long as it is required for the purposes set out in this policy or as required by law (e.g., financial reporting obligations). Once no longer needed, data will be securely deleted or anonymised.
8. Your Rights
In terms of POPIA and other applicable laws, you have the right to:
Access your personal information held by us.
Request correction or deletion of inaccurate or outdated information.
Withdraw consent where processing is based on consent.
Object to certain types of processing.
Lodge a complaint with the Information Regulator (South Africa).
Requests may be sent to info@unitedbylife.co.za.
9. Cookies & Website Usage
Our website may use cookies and tracking technologies to improve user experience. You can manage cookie preferences through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or best practices. Updates will be posted on our website with a revised “Effective Date.”
11. Contact Us
For any questions or concerns about this Privacy Policy or how your information is handled, please contact us